Reply action

Update Contact (Reply.io)

Update an existing contact in Reply.io based on their email address

Run in Studio →All Reply actions
Reply logoReply
reply-update-contact
crmReturns in secondsLight tier
Input

What it needs.

Map each field to a column in your table. Optional fields can stay empty.

FieldType
  • email
    The email address of the contact to update (Required to identify the contact).
    string
  • first_name
    First name of the contact.
    string
  • last_name
    Last name of the contact.
    nullablestring
  • company
    Name of the company.
    nullablestring
  • title
    Job title or position.
    nullablestring
  • mobile_number
    Phone number.
    nullablestring
  • city
    City.
    nullablestring
  • state
    State or Region.
    nullablestring
  • country
    Country.
    nullablestring
  • time_zone_id
    Time Zone ID (e.g., 'US Eastern Standard Time').
    nullablestring
  • linkedin_url
    LinkedIn Profile URL.
    nullablestring

When to use this.

The "Update Contact (Reply.io)" action allows users to efficiently update existing contacts in the Reply.io CRM system using their email address. This action supports an "upsert" functionality, meaning if the specified email does not exist, a new contact will be created. Key input parameters include the required email address, along with optional fields such as first name, last name, company name, job title, phone number, city, state, country, time zone ID, and LinkedIn profile URL. The output provides comprehensive contact details, including contact ID, email, names, company information, phone status, and relevant URLs. This action is ideal for sales and marketing professionals looking to maintain accurate and up-to-date contact records, enhancing customer relationship management and outreach efforts. It falls under the CRM category, making it essential for businesses aiming to streamline their contact management processes.

Output

What it returns.

Every field this action writes back to the row. Click a line to expand nested objects.

FieldType
  • id
    Id
    number
  • email
    Email
    string
  • first_name
    First Name
    string
  • last_name
    Last Name
    string
  • company
    Company
    string
  • title
    Title
    string
  • mobile_number
    Mobile Number
    nullablestring
  • mobile_number_status
    Mobile Number Status
    nullablestring
  • city
    City
    nullablestring
  • state
    State
    nullablestring
  • country
    Country
    nullablestring
  • time_zone_id
    Time Zone Id
    nullablestring
  • linkedin_url
    Linkedin Url
    string
  • adding_date
    Adding Date
    nullablestring
  • company_size
    Company Size
    nullablestring
  • industry
    Industry
    nullablestring
  • sales_navigator_url
    Sales Navigator Url
    nullablestring
  • linkedin_recruiter_url
    Linkedin Recruiter Url
    nullablestring
  • account_id
    Account Id
    nullablenumber
Workflow

How this fits a workflow.

Trigger → Update Contact (Reply.io) → enrich → push to your CRM. You set it up once; after that it runs without you.

  1. Step 1TriggerNew row, form submit, or schedule.
  2. Step 2Update Contact (Reply.io)The Reply action runs.
  3. Step 3EnrichWaterfall fills missing fields.
  4. Step 4Push to CRMHubSpot / Pipedrive / Zoho CRM / GoHighLevel.

Two actions you can chain after this one:

Update Contact (Reply.io)Delete Contact By ID (Reply.io)Delete Contact by Email (Reply.io)
Reliability

Throughput & reliability.

How fast it drains a table, and what happens when the upstream provider has a bad day.

  • Per-minute limitNo public cap
  • Per-day limitPlan-defined
  • RetriesAutomatic w/ backoff
  • Failed lookupsZero credits

Who runs this

GTM EngineerRevOpsAgency

Light tier. See pricing; per-action credit cost is private.

Related

More Reply actions.

FAQ.

Mostly. Fast actions fill the cell in a few seconds. Long-running ones run in the background and write back to the row when they finish, so you can close the tab.

No. A failed lookup costs zero credits. When a provider misses or times out, the waterfall moves to the next one and you only pay for the match you actually got.

No. Run it on one cell, on a selection, on the whole table, or on a schedule. Same action either way.

HubSpot, Pipedrive, Zoho, and GoHighLevel are bidirectional, with Salesforce coming soon. Smartlead, Instantly, Lemlist, HeyReach, Apollo Sequences, and Reply.io for outbound.

Run Update Contact (Reply.io) in 60 seconds.

Connect the account, drop the action on a column, run it on your rows.

Start free →All Reply actions